Refund policy

Freecia 

We want you to love every product you receive from Freecia. If you are not completely satisfied, please review our policy below.

Returns: You may request a return within 3 days of receiving your order. Items must be unused, unopened, and in their original packaging.

How to Request a Return: Email us at freecia.co.za@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

Restocking Fee: A restocking fee may apply to returned items. This will be communicated to you upon approval of your return request.

Refunds: Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items: Opened or used products, items purchased on sale, and gift cards are non-returnable.